Terms of Service
Terms and Conditions
Welcome to Posh Bear AU!
By placing an order, you agree to the following terms and conditions regarding our handmade memory keepsakes
1. Handmade Products
All keepsakes are handmade from clothing you provide. Each one is unique, and slight variations in shape, stitching, or fabric placement are part of the charm and character of handcrafted items.
2. Clothing Supplied by You
Customers are responsible for sending freshly washed garments for use. While we handle items with great care, we cannot take responsibility for any damage or loss during delivery to us.
3. Not a Toy – Safety Warning
Memory keepsakes are designed as sentimental items, not toys. Due to the use of untested fabrics and possible small parts (such as buttons or eyes), they are not safety certified for children under 3 years old.
If the keepsake is for a child, adult supervision is advised. Embroidered eyes are available upon request for added safety.
4. Production Time
Each item is custom made. Standard turnaround time is 2–4 weeks from the time we receive your garments.
Please allow extra time during busy seasons such as Christmas.
5. Returns and Refunds
Due to the custom and sentimental nature of our products, we do not accept returns or offer refunds once production has begun.
If you have concerns with your order, please contact us — we’ll always do our best to help.
6. Order Cancellations
- Orders can only be cancelled within 1 hour of placing the order.
- After this time, automatic cancellation is no longer possible.
Refunds are not offered unless in exceptional circumstances.
7. Gift Vouchers
Gift vouchers are available for purchase and can be used toward any memory keepsake.
They are valid for 3 years from the purchase date and are non-refundable and not redeemable for cash.
Please treat your voucher like cash – lost or stolen vouchers cannot be replaced.
8. Shipping Instructions
Shipping Clothing to Me:
Customers are responsible for the cost of sending garments.
Use postcode 3280 (Warrnambool, VIC) to calculate shipping.
We highly recommend tracked shipping to ensure your parcel arrives safely.
You’ll receive the full postal address after your order is confirmed.
We are not responsible for lost or delayed items in transit.
9. Local Drop-Off / Pick-Up
Local customers are welcome to drop off or collect their keepsakes for free in Warrnambool.
Details will be arranged directly once your order is confirmed.
10. Instructions & Communication
You will receive detailed instructions by email within 24 hours of placing your order.
If you have any questions or wish to make changes, please contact us as soon as possible.
11. Contact
If you need help or have questions about your order, please contact:
Thank you for choosing Posh Bear AU, it’s an honour to turn your memories into something meaningful. 🩵
Warmly,
Nadia 🧸