Terms of Service
Terms and Conditions
Welcome to Posh Bear AU!
By placing an order, you agree to the following terms and conditions regarding our handmade memory keepsakes
1. Handmade Products
All keepsakes are handmade from clothing you provide. Each one is unique, and slight variations in shape, stitching, or fabric placement are part of the charm and character of handcrafted items.
2. Clothing Supplied by You
Customers are responsible for sending freshly washed garments for use. While we handle items with great care, we cannot take responsibility for any damage or loss during delivery to us.
I do not wash garments - they must arrive clean and ready to work with, as this is essential for hygiene and safety reasons.
Before sending your garment, please:
- Send clear photos of the complete garment so I can see and approve it
- Wait for my approval before posting
- Ensure the garment is freshly washed, clean, and free from any stains
Why this matters: To create a beautiful keepsake for you, I need garments that are:
- Clean and freshly laundered
- Free from stains (including blood, food, dirt, or other marks)
- In good, usable condition
- Hygienic and safe to work with
Important: For hygiene and safety reasons, I cannot work with garments that arrive dirty or stained. This protects my workspace, equipment, and ensures the quality of all keepsakes I create.
If a garment arrives that is dirty, stained, or not as photographed/described, I will need to cancel the order and return the garment to you. In this case, you will be responsible for return postage costs, and the original postage costs will be deducted from your refund.
Thank you for understanding - these requirements help me create the best possible keepsake for your precious memories.
3. Not a Toy – Safety Warning
Memory keepsakes are designed as sentimental items, not toys. Due to the use of untested fabrics and possible small parts (such as buttons or eyes), they are not safety certified for children under 3 years old.
If the keepsake is for a child, adult supervision is advised. Embroidered eyes are available upon request for added safety.
4. Production Time
Each item is custom made. Standard turnaround time is 2–4 weeks from the time we receive your garments.
Please allow extra time during busy seasons such as Christmas.
5. Returns and Refunds
Due to the custom and sentimental nature of our products, we do not accept returns or offer refunds once production has begun.
If you have concerns with your order, please contact us — we’ll always do our best to help.
6. Order Cancellations
- Orders can only be cancelled within 1 hour of placing the order.
- After this time, automatic cancellation is no longer possible.
Refunds are not offered unless in exceptional circumstances.
7. Gift Vouchers
Gift vouchers are available for purchase and can be used toward any memory keepsake.
8. Shipping Instructions
Shipping Clothing to Me:
Customers are responsible for the cost of sending garments.
Use postcode 3280 (Warrnambool, VIC) to calculate shipping.
We highly recommend tracked shipping to ensure your parcel arrives safely.
You’ll receive the full postal address after your order is confirmed.
We are not responsible for lost or delayed items in transit.
9. Local Drop-Off / Pick-Up
Local customers are welcome to drop off or collect their keepsakes for free in Warrnambool.
Details will be arranged directly once your order is confirmed.
10. Instructions & Communication
You will receive detailed instructions by email within 24 hours of placing your order.
If you have any questions or wish to make changes, please contact us as soon as possible.
11. Contact
If you need help or have questions about your order, please contact:
Thank you for choosing Posh Bear AU, it’s an honour to turn your memories into something meaningful. 🩵
Warmly,
Nadia 🧸